Stop getting off the phone realizing you missed the one question that would have won it.
We listen to your medical billing dispute call in real time and text you what to ask next — every AI suggestion reviewed by a human before it reaches you.
You've been here before.
- 01
The rep speaks fast, cites policies you've never read, and puts the burden back on you.
- 02
You hang up agreeing to something, and only later realize you had grounds to push back.
- 03
You know the next step is a written appeal, but you don't know where to start or how to phrase it.
- 04
You're doing this between your mom's doctor appointments and your own job.
You're not missing anything. The system just wasn't built for one person to fight it alone.
Three steps, one call.
We connect you to the billing department. A brief notice plays so everyone knows the call is being documented. You stay in charge of the call.
Our AI listens, drafts a short suggestion, and a human reviews it before it lands on your phone. You glance at the text, respond in your own words.
Within 48 hours we send a Next Step Document — call summary, draft appeal letter if needed, deadlines to watch, escalation path.
An honest note.
I kept hearing the same story from friends and family — someone would spend three months fighting a denied claim, and get off each call realizing too late that they missed the one question that could have won it.
After the fourth time I heard a version of this, I started building a tool that listens to the call in real time and tells you what to say next — with a human reviewing every suggestion before it reaches you.
We're not doctors or lawyers. We're a small team building a coaching tool for people who have to become experts under pressure.
It's free while we're piloting. We need 10 caregivers willing to share their experience with us. If that's you, fill in the form below.
— the BillMend team
Both sides of the line.
Real-time text coaching during your call
A call summary you can refer back to
A draft appeal letter if written follow-up is needed
A checklist of what to send where, with deadlines
We don't take the call for you.Not yet — that's coming later.
We don't promise a specific dollar amount off.Every case is different.
We don't mail the appeal for you.You print and send it.
We don't give legal or medical advice.
How we handle your call.
- Your recording stays on our private, encrypted server.
- It's automatically deleted after 30 days.
- A de-identified transcript (names, phone numbers, and medical IDs stripped) may be kept to improve the tool.
- You can delete everything at any time — just email us.
- We're not a HIPAA-covered entity, and we don't share your information with insurers, providers, or anyone else.
This is a pilot. Not legal or medical advice. Results not guaranteed.
Tell us about your dispute.
Pilot intake form
Takes about 3 minutes. We respond within 24 hours by email — no live intake call required.
Open the formQuestions we hear a lot.
Will my insurance company or hospital find out about this?
The call includes a short notice that it's being documented. Beyond that, we don't contact your insurer or provider on your behalf — you stay in control.
Do I have to install anything?
No. You just call our US number from your phone. We'll text you during the call.
Is this really free?
For the pilot, yes. No credit card, no upsell. We're testing the tool with our first 10 users. Later we'll charge a monthly fee.
What if the rep hangs up when they hear the notice?
It's happened and we're testing exactly that. If it happens, we adjust and try again on a different call.
Can you help with a bill that's already in collections?
Sometimes. The call coaching still helps, but collections adds a layer — tell us on the form and we'll let you know if we can help.
Is this legal advice?
No. We're a coaching and information tool, not a law firm. For complex cases we'll recommend you talk to a lawyer or a patient advocate.